A comment before we jump in…
Like any form of writing, translation is a creative process, so the more information you can provide us, the better we can help you meet your translation needs. For that reason, we always ask for background information, such as literature on your product/industry, the purpose of or audience for your translation, and the name of a contact person at your company we can turn to for clarification if needed. And please help us provide the best possible service by planning your translation in advance. Finally, we always appreciate your feedback, especially if you feel we could have done better. That’s how we stay up to date with fast-changing terminology and usage.
So, here are a few questions and answers, but since each situation is different, please let us know if you don’t find the information you need here.
What is your confidentiality policy?
We appreciate the need to keep materials you provide to GABT confidential. We have our own confidentiality agreement (developed through years of collaboration with attorneys) or you may provide yours to us prior to delivery of materials for a price estimate or translation.
What is GABT’s pricing policy?
Billing for translating, editing and proofreading documents is based on the final word count of your translated text. The rate will vary depending upon the type of material to be translated and the turnaround time required. For instance, the rate for translating business correspondence will be significantly lower than patent litigation. Normal turnaround time is usually 5 to 7 business days, depending in part on the quantity of material in particular.
What is included in your quoted rate?
- Editing, if required
- Basic formatting
- Project management
- Final delivery of hardcopy or electronic files or both
- All normal miscellaneous expenses, such as phone, fax, shipping, etc.
How do I know what rate will apply to my material?
Just email us a sample of your material if available in electronic format or fax us a few pages, along with your deadline, and we will be happy to provide an exact rate. If that is not possible, send us a brief description of the type(s) of material involved (e.g. contract, will, etc.) and we can provide a typical rate range.
Are there options for extremely large quantities of foreign-language documents?
Yes, we are happy to work with clients to sort and catalog your documents to help you decide which ones you need translated in full. We can also provide summaries or synopses of documents-whatever best suits your needs.
Are there available resources for larger workloads or projects?
With our tested network of experienced linguists, GABT has the resources to address large-scale projects, such as German-language discovery.
What languages do you provide?
GABT has specialized in translating between German and English for over a decade. We have developed a tested network of professional native-speaker translators and editors with both linguistic skills and industry-specific knowledge to ensure expert translations. Depending on our clients’ needs, we may be able to refer you to language professionals working in languages other than German and English.
How are turnaround times calculated?
Translation turnaround times must include processing a job (assigning appropriate personnel, shipping, etc.), translating the material (based on 250 words per hour), editing (500 words per hour), implementing edit changes if any, final proofreading, and delivery to the client. All normal turnaround times are based on an 8 hour workday, 5 days per week.
What constitutes a rush job?
We understand that our clients’ needs may change and you may face unexpected deadlines. We will always work with you to help you meet those deadlines. When translation is required more rapidly than possible at normal turnaround times, a surcharge of 20% to 100% may be added, depending on the volume and speed required.
What is your invoicing policy?
We usually bill on a per-project basis but we’re happy to customize procedures to fit our clients’ needs. For instance, we can also bill on a monthly basis. Our terms in either case are net 30 days.
What are my payment options?
We can bill in US dollars or euros, and payment can be made by check drawn on a US bank or by transfer to our Euro account in Germany, whatever is more convenient for our client.